How are users counted?
Each plan's price covers its included users. Pro Team and Business include 5, and each extra user is added to your subscription. An invite holds a seat until it's accepted or expires after 72 hours.
What happens when my trial ends?
Billing starts when the trial ends. Cancel before then and you aren't charged. If you cancel, the workspace moves back to Free and keeps its guides.
Can I change plans later?
Yes. An admin changes the plan in Settings. An upgrade is charged right away, prorated. A downgrade is credited to your next invoice.
How do I cancel?
Choose "Manage Billing" in Settings. You keep your plan until the end of the period you paid for.
Do prices include VAT or sales tax?
No. Prices exclude VAT and sales tax. Checkout adds the tax for your country or region and shows it before you pay.
Which currency do I pay in?
You pay in euros in the EU and EEA, in Swiss francs in Switzerland and Liechtenstein, and in US dollars everywhere else. The amount is the same number in each currency. This page picks the currency for your location, and you can switch it to compare.
What is an AI credit?
AI credits cover the AI features in Guidelane, such as drafting and improving guides or asking Sage a question. Your whole workspace shares them, and they refill every month.
Do I need a paid plan to use Guidelane Desktop or the Browser Extension?
Not for the Browser Extension, which works on every plan, Free included. Guidelane Desktop and Journeys start with Pro Personal.
What is the difference between Guidelane and Guidelane Studio?
Guidelane keeps your guides in your workspace in the cloud, billed monthly or yearly. Guidelane Studio keeps them on your own devices or server, and you pay once.
Can I get a refund?
Subscriptions are not refunded, but you can cancel at any time. Guidelane Studio licenses can be refunded within 30 days.